Help & Support
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Marianito is a small app for capturing shared aperitif moments with the people you're actually with. If something isn't working, or you need to tell us about a person or a post, this page is the way in.
Email us: hello@megamindlabs.ai
We're a small team, so a real person reads every message. We reply to most things within a few working days, and to safety reports within 72 hours.
If your message is about someone's safety, please put "urgent" in the subject line.
Reporting something, and blocking someone
You don't need to email us to do either — both are in the app.
To report a moment, a photo, or a comment: open it and tap the … menu on that post or comment, then Report. The report tells us which piece of content it's about, so we can act on it without having to ask you.
To report a table you saw on a friend's profile: tap the table to open it, then Report.
To block someone: the same … menu has Block, or open their profile and tap Friends (or … if you aren't friends), then Block. You can also long-press anyone in the people list. A blocked person disappears from your lists and searches. You can undo it under Settings → Blocked accounts.
What happens next. We review every report within 72 hours. We may remove the content, remove the account, or both. What you write reaches us immediately — it is never shown to the person you reported — and reporting someone in good faith never counts against you. The privacy policy lists the services that carry that alert to us.
You can also use Settings → Report a problem for anything that isn't tied to a specific post.
Common problems
The sign-in code didn't arrive
Marianito has no passwords — we email you a six-digit code instead.
Check your spam or junk folder. This is nearly always where it is.
Check the address you typed, including for autocorrect.
Wait a moment before tapping "Resend code". There's a short cooldown between emails to the same address, so an immediate second tap may do nothing.
Still nothing after a few minutes? Email us and we'll look at it.
The code is for one sign-in and expires. If it's been sitting in your inbox for a while, request a fresh one.
I can't post my moment
A table needs at least two people — you, plus at least one other person seated at it. That's the whole idea: Marianito records a shared moment, not a solo one. Tap a face in the strip on the home screen, or open the people sheet and add someone. If they're not on Marianito, type their name and add them as a guest.
You'll also need a photo and, if you want one, a caption.
Someone I don't know tagged me at a table
You get to say yes or no. When somebody who isn't already your friend tags you, it arrives as an invitation under Requests on your Friends page — who tagged you, where, and when. The menu shows a dot while anything there is waiting. There's no photo on it, so nobody can put an image in front of you to get an answer.
Accept and the moment joins your journal and you become friends. Decline and you're removed from that table entirely: you won't appear on it, it won't reach your journal, you don't become friends, and that table can't ask you again. Either way nothing is posted in your name in the meantime.
Being tagged by someone you're already friends with works as it always has — no invitation, the moment is simply yours too.
It says a word isn't allowed
Text you post is checked against a list of prohibited terms before it's saved, so captions, comments, place names, display names and guest names are all covered. If something is refused, reword it and try again — nothing was posted and nothing was stored.
If you think it's a mistake, tell us. We match whole words rather than fragments, precisely so ordinary words don't get caught, but no list is perfect. Email us with what you were trying to write and we'll fix the list.
A photo shows a patterned tile instead of the picture
That placeholder means the photo couldn't be loaded. Usually it's a connection problem — try again on a better connection.
If a photo you posted a while ago has gone permanently blank, it may have been picked before a fix we shipped for this. We're sorry; there's no way to recover it, and re-posting is the only option. Marianito is in beta and shouldn't be the only copy of a photo you care about.
Nobody shows up as nearby
"Nearby" needs several things to be true at once, for both people:
Use my location is on, in Settings.
The app has been open recently — we only read your location while it's on screen, never in the background. A position is ignored after 45 minutes.
You're genuinely close — within a few hundred metres.
If the other person chose Friends only under Share my location with, only their friends see them as nearby. Their own Nearby works either way.
Nobody ever sees where you are. The app tells people "nearby" and nothing else — not where you are, not how far away, not in which direction.
The map is blank, or has text stamped across the tiles
A blank map usually means no connection — the pins still show, but the map imagery doesn't load. Text stamped diagonally across the tiles means the app is misconfigured on our side, not yours; please tell us which build you're on.
What's "Marianito Hour"?
A moment gets a badge if the table was opened at 1pm local time — the traditional hour for a vermouth before lunch. It's decided when the table opens and doesn't change afterwards.
Your account and your data
Changing your name, username, or photo — Settings, at the top.
Privacy switches — location starts off, and you choose. Saying yes to Use my location means two things together: we read your position while the app is open, and people can see you're nearby. Share my location with then picks who those people are — everyone near you, or friends only. Turning Use my location off stops your position being read, stops you appearing in anyone's Nearby, and deletes the position we've stored.
Notifications — one switch in Settings. It covers a daily nudge around 1 p.m. (scheduled by your phone) and a note when a friend sets a table, like "Ana set a table". The note only ever goes to people who can already see that table, names whoever started it, and nothing else. We don't count what you've opened, so there's no number on the app icon. Switching it off deletes the device code we keep for it.
Who can see my tables? The people who were at them, and their friends. There's no switch for it — it follows from who your friends are. A friend can open your profile and see the tables you've sat at — the photo, caption, place and who was there — as a calendar, and on a map wherever a table was pinned. The pin is the place the table was, never where you are now. Know this before you add someone: it works across the whole table, so the friends of the people you sat with can see the tables you shared with them, even if you don't know those friends yourself. Those friends see the table's comments too, and can add their own. Photo comments stay at the table, guests are never named, and there's still no feed: nobody sees anything unless they open a profile. People who aren't your friend see none of your tables.
Can I comment on a friend's table? Yes, even if you weren't there. Open their profile, tap the table, and write underneath. Everyone who can see that table can read what you write: the people at it, and their friends. Tap Delete on your comment to take it back. You can also tap anyone at the table to see their profile; their tables only show once you're friends.
How do I add a friend? Open Friends from the menu, search for them, tap their name and then Add friend. They get a request and choose whether to accept. You can also tap anyone's face on a moment to get to their profile. You also become friends with people by accepting an invitation to their table. Nobody becomes your friend without you saying yes.
What's the dot next to a friend? They've sat at a table you haven't looked at yet. Open their profile and it clears. That's worked out on your phone — we don't keep a record of whose profile you've looked at.
How do I remove a friend? Open their profile, tap Friends, then Remove friend. You'll stop seeing each other's tables straight away. They aren't told. The tables you shared stay in both your journals. It sticks: normally sitting at a table together makes everyone there friends, but that won't happen with someone you've removed. You only become friends again if one of you asks and the other accepts — or you accept an invitation to their table.
I don't want to be at a table. Open the moment, tap …, then Leave table. You're taken off it for everyone, and it no longer shows on anyone's profile as one of yours.
I asked someone and nothing happened. They haven't answered, or they said no — the app doesn't tell you which, and it doesn't tell them if you do the same.
Can people find me? Yes — anyone using Marianito can find your profile by name or username, like most social apps. That's separate from being seen as nearby, which is the setting above. To stop one particular person finding you, block them.
If you joined the beta early, Use my location may already be on from an older version that turned it on without asking. Open Settings and switch it off if you'd rather it were — that deletes the position we've stored, and it stays off.
Deleting your account — Settings → Delete my account. It's immediate and permanent: your profile, photos, journal, stored location, friendships, settings and the guests you created all go. Moments you started are removed for everyone who was at those tables; moments where you were only tagged stay for the others, without you.
If you'd rather we did it for you, email us.
Getting a copy of your data, or correcting it — email us. We reply to these within 30 days. What we hold and why is in the Privacy Policy.
Marianito is in beta
Things break, features change, and data may occasionally be reset while we build. Please don't treat the app as your only copy of a photo that matters to you. If you hit something broken, telling us is genuinely useful — email hello@megamindlabs.ai with what you were doing and what happened.
Who we are
Niche Studio LLC (dba Megamind Labs)
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Questions? hello@megamindlabs.ai